Your complete satisfaction is our ultimate goal. You may return any item shipped by ebonybeautysupply.com however:

• Please return the item to us within 30 days of receipt.
• We do not accept items back that have been opened or used unless the product is damaged or defective.

We'll also provide you with a free return shipping if your return is the result of our error (ie. defective merchandise or incorrect item.)  In other cases, a return postage fee of $4.99 will be deducted from your refund or you can ship the item back to us.

Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.